Clear information. Thoughtful giving.

We listen.

Pre-launch information. The organisation's policies are awaiting approval. Real donations remain disabled.

Tell us about a concern

Use our support form and choose “Fundraising complaint” or “Refund request”. Keep your case reference. We aim to respond to complaints within four weeks.

Refund requests

Each request will be reviewed under an approved donation acceptance and refund policy. Refunds are not automatic. Tell us if a donation was made in error, without authority or in circumstances that affect an informed decision.

If we have not resolved your complaint

You can contact the Fundraising Regulator if you remain unhappy with our response or have not received one within four weeks. Check we received your complaint first.

Policy version: 2026-10-draft